Cough, cough
After working my first and last Saturday night shift, I am very happy I decided to quit working at the Monk. When the evening began I was a little sad to be leaving, but by 10pm it was five-people deep at the bar and it seemed as though everyone in the place was smoking. Trying to serve drunk, smoking people more alcohol was not very fun and nobody tips in England, so there isn't even a financial pay off for the torture. Thankfully the Monk closes at 11:30pm (as required by law) and I was home, exhausted and in bed, by 1:30am. I think I'm too old for this kind of job!

The theatre job begins October 18th. More info about it here.

Here is the job description I received from the manager:

Varied hours are worked each week on a rota system, usually between 9.00am and 8.30pm Monday to Saturday.

DUTIES:

Using “DATABOX”, the Windows based computerised Box Office and Marketing system, for Norwich Theatre Royal, its Studio Theatre and various outside venues, including the Norfolk & Norwich Festival, Norwich Playhouse, The Assembly House and The Forum.

Office administration including post room duties, manual and computerised filing, customer correspondence, photocopying and stationery stocks. Maintain up to date customer literature stocks and displays.

Be responsible for all transactions, ensuring accuracy and efficiency and for the reconciliation of takings.

Handling special booking and membership schemes sold through the Box Office. Most importantly “Friends of the Theatre”, and “The Corporate Club”.

Developing group sales and maintaining regular contact with organisations such as Social Clubs, Coach Operators, Schools etc.

Continuously updating the customer database and being responsible for a section of it. Collecting valuable marketing information and being aware of advertisements and promotions.

Acquire through training, skills on “DATABOX” for efficient use in the Box Office.

Up date those skills as new procedures are introduced and maintain knowledge of venues, price structures and performances and attend Box Office Briefings.

Promote Norwich Theatre Royal and its facilities as the public’s first contact ensuring the highest levels of Customer Service at all times.

All other duties as directed by the Box Office Management.

The ideal candidate will be bright, enthusiastic and well presented. A pleasant telephone manner and an understanding of good Customer Service are essential, along with previous experience in serving the public and handling cash.

Full training will be given as “Databox” is specialised software but experience with Microsoft Windows is expected.
A flexibility to work rotas is necessary, as is the ability to work well within a team, in a busy environment.
~K